Refund Policy

BEFORE making a return, contact us by email ( ( OR instagram @kirastoreparis

We are sorry if your order does not meet your expectations. We want all of our customers to be happy with their purchases and we are happy to accept returns on most of our products.

Returns Policy:

  • You can return any product within 14 days of receiving your order, provided it is unworn and unwashed, with the original tags attached.

  • Sale items are non-refundable, but we can offer a voucher instead.

  • We cannot accept returns for personalized or made-to-measure items.

  • Return costs are the responsibility of the customer.

Return procedure:

  • If you wish to return a product, please contact us by e-mail to inform us of your return request. All return requests are at the buyer's expense.

  • Returns should be sent to our returns address and include your name and order number.


  • Refunds will be issued to the original form of payment within 7 business days of receipt of the returned item.

  • If you used a voucher to pay for your order, we will issue you a new voucher for the same amount.

Voucher Policy:

  • Vouchers are valid for a period of 6 months from date of issue.

  • Vouchers are non-refundable and cannot be exchanged for cash.

  • Vouchers can be used for any purchase on our site.

  • If the amount of the order exceeds the amount of the voucher, the difference can be paid with a credit card or any other payment method.

We hope you're happy with your purchase, but if you're not, please don't hesitate to contact us to discuss the best solution for you.